Welcome to our Frequently Asked Questions (FAQ) page. Here, you’ll find clear and comprehensive answers to the questions we receive most often from clients and prospective customers. Our goal is to provide you with detailed information about our services and address any concerns you may have. If you don’t find the answer you need, please feel free to contact us directly—we’re always here to help.
Our company offers a wide range of services in the music and film production industry. This includes audio recording, mixing, mastering, film production, scoring, sound design, and post-production services for both music and film projects. We have a dedicated team of professionals who specialize in various aspects of production to ensure high-quality results.
To request a quote, simply visit our website and fill out the project inquiry form. Provide us with as much detail as possible about your project, including your budget, timeline, and specific requirements. Our team will review your information and get back to you with a personalized quote tailored to your needs.
The timeline for a music or film production project varies depending on its complexity and scope. Factors such as pre-production planning, recording or shooting schedules, post-production requirements, and client feedback can influence the overall duration. We work closely with our clients to establish a timeline that suits their specific project needs, ensuring efficient and timely delivery.
We accept various payment options, including credit/debit cards, bank transfers, and online payment platforms. Our team will provide you with detailed payment instructions and assist you throughout the process. Please note that certain projects may require a deposit or advance payment to secure our services.
Yes, we have experience and expertise in copyright and licensing for music and film projects. We can guide you through the process of acquiring necessary licenses, ensuring that your production complies with legal requirements and avoids any copyright infringement issues. For specific inquiries, we recommend consulting with our team directly.
Collaborating with us is simple and straightforward. You can reach out to us via email, phone, or through our website to discuss your project ideas and goals. Our team will guide you through the collaborative process, from initial concept development to final product delivery. We value open communication and aim for a seamless collaboration experience.
Yes, we offer scriptwriting services for film projects. Our team of experienced scriptwriters can help you develop compelling narratives, engaging dialogue, and cohesive storylines that align with your vision. We also provide script editing and proofreading services to ensure the highest quality scripts for your production.
Our company utilizes state-of-the-art equipment and technology in our production processes. This includes professional-grade audio recording gear, high-resolution cameras, industry-standard software for editing and post-production, and cutting-edge sound design tools. We continually upgrade our equipment to ensure that all projects benefit from the latest advancements in technology.
Absolutely! We value your input and encourage open communication throughout the production process. We provide regular updates and opportunities for you to review and provide feedback on the progress of your project. Our collaborative approach ensures that your vision and preferences are captured effectively, resulting in a final product that meets your expectations.
Service Orders (Creative Services)
Before Production Begins
If you cancel at least 24 hours before production begins, you may be eligible for a full refund of amounts paid.
Non-refundable items: rush/expedite fees and any non-recoverable third-party costs already incurred (if applicable).
During Production
If production has started, refunds are based on time elapsed from the production start time and work completed:
Within 24 hours: up to 75% refund
Within 48 hours: up to 50% refund
Within 72 hours: up to 25% refund
After 72 hours: no refund
Refunds may be reduced by non-recoverable third-party costs (for example: session musicians, voice talent bookings, licensing fees, or specialized subcontractor work).
Digital Products
Digital products are non-refundable once delivered or downloaded, except where required by law.
If there is a technical delivery issue (for example: a broken download link), we will help re-deliver or correct the issue.
Rush / Expedited Fees
Rush/expedited fees are non-refundable because they reserve priority production time.
If Synotic Entertainment Cancels
If we must cancel for operational reasons or cannot meet agreed specifications:
We will refund amounts paid for undelivered work.
When feasible, we may offer rescheduling or alternative talent options.
Refund Timing
Review time: typically 3–5 business days after we receive your written request and required details.
Processing time (if approved): typically 5–10 business days to the original payment method (timing may vary by bank/provider).
Step 1: Submit a Written Cancellation Request
Cancellations must be requested in writing using the contact method listed on our website Contact page (or the email listed on your invoice/receipt).
Step 2: Include the Details Below
To avoid delays, include:
Order number and/or invoice number
The service purchased (and any add-ons)
Project name (if applicable)
Your requested cancellation effective date (if time-sensitive)
Step 3: Wait for Written Confirmation
Your cancellation is only effective once Synotic Entertainment confirms it in writing.
Important Notes
If production has already started, your refund eligibility will follow the Refund Policy above.
If you paid through a third-party processor, the final posting time of the refund may depend on that provider.
