Synotic Entertainment (“Synotic Entertainment,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect from you. This Information Security & Privacy Policy (“Policy”) explains, in plain language, how we collect, use, share, store, and protect personal information when you:
By visiting the Site or providing personal information to us by any means, you acknowledge that you have read and understand this Policy and consent to the practices described here.
For purposes of this Policy, “visitor” includes anyone who visits the Site (whether or not they become a customer), including those who browse, upload, download, purchase, or otherwise interact with the Site.
Important note: This Policy is intended to describe our privacy and security practices. It does not replace professional legal advice, and certain rights and obligations may vary depending on where you live.
We collect information in four primary ways: (1) information you provide directly, (2) information collected automatically from your device and browser, (3) information received from third parties, and (4) information received from affiliates (if applicable).
Depending on how you interact with us, we may collect:
We collect this information because it is necessary to respond to you, deliver what you request, and maintain accurate business records.
When you visit the Site, we may automatically collect:
This information helps us operate the Site, improve performance, troubleshoot issues, prevent abuse, and understand how visitors use our content.
We use cookies and similar technologies (including tags, pixels, and web beacons) to support Site functionality and measure performance.
Cookies cannot be executed as code or used to deliver a virus. They are identifiers that help us improve your experience.
Why we use them:
Managing cookies: You can disable cookies through your browser settings (often under Security/Privacy). Note that disabling cookies may limit Site functionality and may prevent certain features from working properly.
We may receive information from third-party providers that support our operations, such as:
Third parties may have their own privacy policies. We encourage you to review them.
If applicable, Synotic Entertainment affiliates may provide us personal information about prospective or current customers for business operations and service delivery.
We do not intentionally collect or maintain sensitive personal information (for example: medical/health data, race/ethnic origin, political opinions, religious/philosophical beliefs). Please do not submit sensitive information to us.
If you choose to share sensitive information anyway, you do so at your own discretion, and we may delete it where feasible.
Our services are not designed for or directed to children.
If you believe a minor has provided personal information to us, please contact us so we can take appropriate steps.
We use personal information to operate our business, deliver services, and improve the customer experience.
We may use personal information to:
We use device and usage data to:
If you opt in (or where permitted by law), we may send marketing communications about products, services, and offers.
We may use information to:
We do not use fully automated decision-making that produces legal or similarly significant effects. Some fraud-prevention tools may apply temporary automated checks or blocks to protect customers and the business.
If you are located in the European Economic Area (EEA) or where similar laws apply, we process personal information under one or more of the following legal bases:
We do not sell your personal information.
We share personal information only as needed for business operations and as described below.
We may share personal information with third-party service providers who perform functions on our behalf (for example: hosting, payments, analytics, customer support tooling, fulfillment).
We share only what is reasonably necessary for them to perform their services.
Service providers are required by contract (or comparable obligations) to:
We may share limited information (often in aggregated or pseudonymous form) with analytics and advertising partners to:
Where required by law, we will obtain consent before using certain advertising cookies or similar technologies.
We may disclose personal information when we believe it is appropriate to:
If we are involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
Our Site may include links to third-party websites for convenience. Their privacy practices may differ from ours and are not controlled by Synotic Entertainment. This Policy does not cover third-party sites.
When you provide personal information to complete a transaction, verify payment, place an order, arrange delivery, request support, or submit a project brief, we treat that as consent for those specific purposes.
For secondary uses (such as marketing), we will request express consent where required, or provide an opportunity to decline.
If you change your mind after opting in, you may withdraw consent at any time by contacting us at legal@synoticentertainment.com.
You may opt out of marketing communications at any time.
Please note it may take up to 10 days for opt-out requests to fully process, and you may receive messages during that short transition period.
We may use cookies or similar technologies for advertising and measurement (where permitted). You can opt out of certain targeted advertising through:
Cookies may include:
Most cookies are persistent and may remain on your device from 30 minutes up to two years, depending on the cookie.
We do not alter our data collection practices in response to “Do Not Track” signals.
If you purchase products or services, we may collect payment-related information to process the transaction.
PCI-DSS: Payment processors are expected to comply with PCI-DSS requirements. We do not store full payment card details longer than necessary to complete the transaction.
We use industry-standard security measures appropriate to the type of information we collect, including:
No method of transmission or storage is 100% secure. However, we maintain safeguards designed to reduce risk of loss, misuse, unauthorized access, disclosure, alteration, or destruction.
We take reasonable steps to ensure personal information is relevant for its intended use and is accurate, complete, and current.
If you believe information we hold about you is incorrect, you may request correction or deletion as described in Section 10.
You may request access to, correction of, deletion of, or restriction of certain personal information, subject to applicable law.
You may have the right to access, port, correct, update, or erase your personal information.
Your data may be processed and stored in the EEA, the United States, or other jurisdictions using appropriate transfer mechanisms.
You may have the right to know, access, port, correct, or delete your personal information, and to designate an authorized agent, subject to verification and legal limitations.
To submit a request, contact legal@synoticentertainment.com and include enough information for us to verify your identity and locate your records.
We may request additional information to verify your identity and protect your privacy.
We retain personal information as needed to:
We retain order information unless and until you request deletion, subject to legal and operational requirements.
We use a self-assessment approach to verify that this Policy is accurate, comprehensive, and implemented.
If you have questions, concerns, or complaints about this Policy or our privacy practices, contact us:
We will investigate and work to resolve privacy concerns in a timely manner.
We may update this Policy from time to time to reflect changes in our business, technology, or legal requirements. Changes take effect when posted on the Site.
If we make material changes, we will post notice in this Policy (and may provide additional notice where required).
We will not materially change our practices to make them less protective of personal information collected in the past without your consent where required by law.
